FAQ - Sequin Face Masks

DISCLAIMER:

Please remember that use of face masks is not intended to replace other recommended measures to stop the spread of COVID-19, such as social distancing, washing your hands for at least 20 seconds and refraining from touching your face. Follow the latest advice of the CDC and healthcare professionals as to how best to keep safe.

My favorite mask is Sold Out! What can I do now?

Some of our most beautiful and unique sequin masks sell out rather quickly.  Please send us a message using the Contact Us page or email info@SequinFaceMasks.com with the name of your favorite mask and you will be notified when we restock the mask or launch a new, yet similar design.

I don't see a face mask that I'm looking for. Can you do custom orders?

Yes! We look forward to working with you on any custom face mask order.  Please complete the form on the Contact Us page with your vision and we will respond within 24 hours. 

Shipping & Delivery

All orders are shipped First-Class or Priority Mail by United States Postal Service (USPS).  ALERT: Due to the ongoing COVID-19 emergency, certain packages may take longer than usual to arrive.

International orders are shipped First-Class International. See link for more information:

https://www.usps.com/international/first-class-mail-international.htm

How to Clean Your Face Mask

Hand wash or machine wash on gentle cycle.

Returns & Exchanges

We strive to make beautiful, high quality sequin masks and are committed to satisfying all of our customers. Due to the recent global health situation all purchases are final.

For all of our safety, we cannot accept any returns or process exchanges.

Please check your order upon delivery. If there is an issue, please contact us right away.  We will review your request and are committed to helping resolve any issue with your order. Customer satisfaction is our #1 priority.

Payment Method

Your privacy matters to us.  Our shop has SSL, which adds a layer of security when you enter your information at checkout.  

Payments are processed by PayPal or Stripe, which has the highest level of security on all transactions.

Additional Questions?

Please send an email to info@SequinFaceMasks.com or use the Contact Form. We reply to ALL emails within 24 hours.

DISCLAIMER

Please understand that our face masks are not a replacement for medical grade personal protective equipment (PPE). In circumstances where medical grade PPE is recommended, you should consult a health care professional. The decision to use our masks is solely your own.